Terms and conditions for ticket sales

  • Tickets are pre-bookable online.
  • Ticket purchases will be confirmed via email and an e-ticket issued. Printed tickets will not be available.
  • There may be a limit on the number of tickets that can be purchased online in a single transaction.
  • No refunds or discounts will be given for a whole or partial event not attended.
  • Tickets are non-transferable.
  • The National Army Museum has the right to:
    • Cancel a session due to unforeseen circumstances outside of its control. In these circumstances a full refund will be issued to the ticket holder.
    • Refuse entry to the event if it is deemed that the ticket holder is not meeting the terms and conditions.
    • Ask anyone to leave that event, if the terms and conditions are not being adhered to.

Play Base ticket sales

  • Adults do not require tickets but must accompany children for the entirety of the session.
  • A £1.00 booking fee applies per online transaction.
  • No more than four children’s tickets can be purchased in a single booking.
  • No in-venue tickets are available to purchase.
  • If entry to Play Base is not permitted due to non-compliance with rules of entry, tickets will be non-refundable.
  • Online tickets will be available to purchase one week before the first session of the next calendar month.
  • Online sales for next-day sessions will close at midnight of the previous day.
  • Once a purchaser has booked their ticket(s) they cannot then book again for the same session.
  • No refunds or discounts will be given for a whole or partial session not attended.
  • Tickets are non transferable and non refundable.


The details below relate to the information the National Army Museum collects when you book to attend an event.

You can read the privacy policy in full online.

Information we may collect:

Contact details, bank details for paid events, health information that may be relevant to the event, age of children if relevant to the event.

How we use this information:

To facilitate attendance at an event and take any relevant payment.

Who we share this with:

Online booking and payment system hosted by a third party, with whom the Museum has an information sharing agreement.

Retention of data:

All information destroyed 6 years from end of financial year.

Legal basis for collection:

Processing necessary for performance of contract (Article 6.1(b)).

Storage of information:

Digital records are held within our payment and customer service management systems.

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